Privacy Policy
At MUX Technologies, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information across all our services including software development, gaming centers, and digital solutions.
Your Privacy Matters: We are transparent about our data practices and give you control over your personal information.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when using our services:
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, physical address | Communication, service delivery, support |
| Business Information | Company name, business requirements, project details | Custom software development, project management |
| Gaming Information | Gaming preferences, session history, tournament participation | Gaming center services, tournament organization |
| Payment Information | Billing details, payment method preferences | Transaction processing, invoicing |
1.2 Technical Information
- Website Usage Data: Pages visited, time spent, interaction patterns
- Device Information: IP address, browser type, operating system
- Gaming Session Data: Equipment usage, session duration, performance metrics
- Application Analytics: Feature usage, error reports, performance data
1.3 Service-Specific Information
Software Development Services
- Project requirements and specifications
- Technical documentation and communications
- Code repositories and development artifacts (where applicable)
- Testing and deployment logs
Gaming Centers
- Membership information and gaming profiles
- Equipment reservation and usage history
- Tournament registrations and results
- Facility access logs for security purposes
2. How We Use Your Information
2.1 Service Provision
- Software Development: Project planning, development, testing, and deployment
- Gaming Centers: Facility access, equipment management, tournament organization
- Digital Solutions: Cloud services, consulting, and technical support
- Customer Support: Responding to inquiries and resolving issues
2.2 Business Operations
- Processing payments and managing billing
- Maintaining accurate business records
- Complying with legal and regulatory requirements
- Improving our services based on usage patterns
2.3 Communication
- Sending service updates and important notifications
- Marketing communications (with your consent)
- Project status updates and deliverables
- Gaming center events and tournament announcements
3. Information Sharing
3.1 We Do Not Sell Personal Information
MUX Technologies does not sell, rent, or trade your personal information to third parties for marketing purposes.
3.2 Limited Sharing
We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist in service delivery (hosting, payment processing)
- Legal Requirements: When required by law, legal process, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)
- Consent: When you have explicitly consented to sharing
4. Data Security
4.1 Security Measures
- Encryption: Data transmission and storage encryption using industry standards
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Staff Training: Regular privacy and security training for all team members
4.2 Gaming Center Security
- Physical security measures including CCTV monitoring
- Secure storage of membership information
- Regular equipment security updates and maintenance
5. Your Privacy Rights
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate personal information
Deletion
Request deletion of your personal information
Portability
Request a copy of your data in a portable format
Opt-out
Opt-out of marketing communications
Restrict
Request restriction of processing activities
6. Data Retention
6.1 Retention Periods
- Client Projects: Project-related data retained for 7 years after completion
- Gaming Memberships: Member data retained while membership is active plus 2 years
- Financial Records: Payment and billing data retained for 7 years for tax purposes
- Marketing Data: Contact information retained until opt-out request
6.2 Secure Deletion
When retention periods expire, we securely delete or anonymize personal information using industry-standard methods.
7. Cookies and Tracking
7.1 Cookie Usage
We use cookies and similar technologies to:
- Maintain user sessions and preferences
- Analyze website performance and usage patterns
- Provide personalized experiences
- Ensure security and prevent fraud
7.2 Cookie Control
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
8. International Data Transfers
Our services are primarily based in Zambia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. Gaming center services may have age restrictions as posted at facilities.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Information
Questions About Your Privacy?
We're here to help with any privacy-related questions or concerns you may have.